Shipping policy

EOFY SALE - SHIPPING & HANDLING

Due to a high volume of orders during the promotional period, please allow an additional 2–3 business days for dispatch. Orders containing pre-order items may experience further delays.

FREE Shipping on orders over $250 is available for Australian orders only.

SHIPPING WITHIN AUSTRALIA
  • Standard Shipping (2-8 Business Days) - $9.99
  • Express Shipping (1-3 Business Days) - $14.99
SHIPPING INTERNATIONALLY

All International orders are shipped via EMS 

  • New Zealand Shipping - $19.99 Flat Fee
  • Standard International Shipping - $29.99 Flat Fee

Rest of World (excl. United States) — 3-5  business days from dispatch

International customers (outside Australia) are responsible for any applicable duties, taxes, and fees required by their local customs authorities.

International shipments are sent DDU (Duties & Taxes Unpaid), meaning these costs are not included in your order total. It is your responsibility to cover these fees to receive your package. We cannot provide specific details about these charges, if any. For an estimate, please contact your local customs office.

US SHIPPING

We offer Express Shipping via UPS. All orders incur a flat US$19.99 shipping fee and are typically delivered within 3–6 business days.

IMPORTANT INFORMATION FOR US CUSTOMERS

Due to recent changes to US customs regulations, import duties, taxes and tariffs on international orders may be higher than previously experienced. These charges are determined by US Customs and are entirely outside of our control.

Please note that duties, taxes and tariffs are not included at checkout and are the responsibility of the customer. These charges will be collected by UPS or US Customs before or upon delivery.

If you are unsure of the potential fees, we recommend contacting your local customs office before placing your order.

Please also be aware that UPS may have limited time to return unclaimed parcels due to current US customs requirements. If an order is refused, abandoned, or not cleared through customs within the required timeframe, it may be destroyed by customs authorities. Unfortunately, in these circumstances, we are unable to offer a refund.

To avoid any issues, we strongly recommend monitoring your shipment, responding promptly to any communication from UPS, and contacting our Customer Care team if you require assistance during the delivery process.


PRE-ORDERS

For pre-orders, the 'DUE TO ARRIVE' date is an estimate and items may be shipped earlier or later than this date. If your order includes both in-stock and pre-order items, we will ship everything together once the final item is available. To receive in-stock items sooner, please place separate orders.

TRACKING ORDERS

All customers will be notified of their tracking number via email.